Contact Us
How your feedback gets used
Every message sent through this page lands in the editorial inbox, not in a marketing folder. The team reads each one against the live reviews and the site’s own fact-checking notes. Corrections about game names, bonus terms or payout descriptions go straight to the relevant review for a fix. Suggestions about missing casinos, broken comparisons or outdated information shape the next round of edits. Praise is logged too, but it rarely changes what gets published – the site’s own testing matters more than a compliment.
What makes a message useful
Name the casino and the exact page you were reading. Quote the wording that looked wrong, then say what you expected to see instead. If you are reporting a broken link or a missing section, describe where you clicked and what happened. For bonus or wagering questions, mention the offer’s name and the terms you are unsure about. Screenshots help when the issue is visual, but a clear sentence often beats an image. The more precise the detail, the faster the fix lands.
What happens to the information you send
The form feeds a private inbox that only the editorial team can open. Nothing typed into it is published, shared with the casino operators reviewed on this site, or sold to any third party. Messages are kept only as long as they are needed to resolve the matter, then deleted without fanfare. If you ask a question about a specific casino, the answer comes from the site’s own notes and public records – not from the operator’s marketing department. The site does not pass your name or contact details to anyone, and it does not use the form to build a mailing list.
What stays outside this form
This page is for feedback about the website itself, not for complaints about a casino’s treatment of you. If you have a dispute with an operator, contact that operator directly or use an independent dispute service in your jurisdiction. Responsible gambling concerns are also outside this form’s scope – tools like deposit limits, self-exclusion and reality checks are best raised with the casino you play at, and support organisations can point you to the right help in New Zealand. The site’s job is to describe options clearly, not to mediate between you and a licensee.